General conditions of sale
These general conditions of sale apply between Café Royal Pro, a simplified joint stock company with a capital of € 2,000,000, whose headquarters is located 89, rue du Faubourg Saint-Antoine - 75011 Paris, registered in the Paris Trade and Companies Register under number 838 838 357, (hereinafter "Café Royal Pro"), on the one hand, and the Customer on the other hand (hereinafter the "Customer")
- GTC: means these general conditions of sale - Customer: means the company or individual ordering Products or Services - Order: means the order of Products or Services placed by the Customer - Recurring Order: means an Order as described in Article 4 of the GTC Customer Space: refers to the Customer's dedicated space on caferoyalpro.com accessible with a specific email and password.- Capsule and Ball (Grain) Machine: refers to any capsule and ball (grain) machine sold or rented by Café Royal Pro.- Parties: refers to both the Customer and Café Royal Pro.- Products and Services: refers to the products and services of Café Royal Pro.
2. Purpose and general provision
An Order placed by handwritten signature or validation on the Customer Area is a firm and final agreement between the Parties and implies full acceptance without reservation of these GTC.
3. Provisions relating to the Products
3.1 Availability: The Products are offered within the limits of available stocks. It is possible that a Product is missing, in this eventuality Café Royal Pro will inform the Customer as soon as possible in order to propose an alternative.
3.2 Use of Products: The Customer agrees to use the Products in accordance with their purpose and instructions. Café Royal Pro can not be held responsible for the misuse of products including a use other than that intended or consumption after the use-by date indicated on the packaging of products and beyond which their consumption is likely to present an immediate danger to the health of the consumer.
4. Provisions relating to Recurring Orders
4.1 Recurring Order Principle: Café Royal Pro offers its Customers a recurring delivery service of Products and/or Machine rental. The billing of the Products and/or the rental of Machines will be done at a frequency selected by the Customer during the validation of the Order (e.g. monthly). The rented Machines remain the property of Café Royal Pro and cannot be transferred, pledged, lent or sublet by the Customer. Café Royal Pro reserves the right to send reconditioned Machines.firstname.lastname@example.org, 72 hours before the date of sending the next package. The rental of machines will remain due for the period even in case of suspension or postponement of the package.
4.2 Modification of the delivery of Products: The Customer has the freedom to suspend or stop his deliveries. The Customer can modify the frequency and the composition of his parcel as long as the value of the modified parcel remains superior to 60€ HT. Any change must be notified to , 72 hours before the date of sending the next package. The rental of machines will remain due for the period even in case of suspension or postponement of the package.
4.3 Period of commitment and cancellation of the service of rent of Machines:
Capsule and Ball Machines: Either the Customer or Café Royal Pro may terminate this rental at any time. The Customer must then return the Machines within 3 working days to the address that Café Royal Pro will indicate in France. The Customer undertakes to send at its expense the Machines in good condition, in adequate packaging and including all accessories originally delivered. In case of non-return, return in poor condition or incomplete return, a penalty of 199€ per missing, damaged or incomplete machine will be charged. At the request of the Customer, Café Royal Pro can schedule a pickup at a rate of 25 € HT per machine. Café Royal Pro reserves the right to re-evaluate any machine rental that consumes less than 10 coffees per day.
Bean Machines: The commitment period is 36 months and runs from the date of shipment of the Machines. It is tacitly renewed for 12 months except in case of cancellation received 1 month before the end of this period. In the event of early termination or non-payment, the Customer will be liable for the remaining rental payments until the end of the contract period; these rental payments will be invoiced to the Customer 5 working days after the non-payment or the receipt of an early termination.
Notification: This must be done at email@example.com.
4.4 Security deposit for the rental of Machines: Café Royal Pro reserves the right to ask the Customer for additional proof such as an extract of K-Bis or the payment of a security deposit in order to cover the commitments of the Customer mentioned in article 4.3. This deposit will be returned to the Customer once these commitments have been met.
4.5 After-sales service with the rental of machines: Royal Coffee Pro replaces any machine that is defective due to a manufacturer's defect or at the end of its life cycle (typically after 5 years for a machine with beans and 15,000 coffees for a machine with capsules and balls). The Customer undertakes to carry out descaling and cleaning operations. Any replacement of the machine or any maintenance intervention due to non-compliance with the maintenance instructions will be invoiced to the Customer according to the current price list. The return of the machine will be at the expense of the Customer and to the address indicated by Café Royal Pro in France. Café Royal Pro reserves the right to send reconditioned machines.4.2 Modification of the delivery of Products: The Customer has the freedom to suspend or stop his deliveries. The Customer can modify the frequency and the composition of his parcel as long as the value of the modified parcel remains superior to 60€ HT. Any change must be notified to firstname.lastname@example.org
4.6 Insurance: The Customer agrees to insure the rented Machines at its own expense against all risks of theft or damage resulting from fire, water damage, attempted theft or vandalism and any resulting damage. The Customer's liability may be incurred in the absence of insurance.
5. Provisions relating to the Machines
5.1 Use: The Customer agrees to comply with the instructions for use of the Machines. The Customer may be held liable for damage to the Machines due to improper use. It is specified that the Royal Pro Coffee Capsule and Ball Machines can only be used with Royal Pro Coffee brand capsules and balls. The use of other capsules and balls may result in damage to the machines and will be the responsibility of the Customer.
5.2 Installation and maintenance: The Customer is responsible for the installation and commissioning of the machines. The routine maintenance of the Machine, as well as its cleaning, are the responsibility of the Customer. The Customer undertakes to clean and descale the Machines in accordance with the instructions in the maintenance manual or on the screen of the Machines and exclusively with the products provided by Café Royal Pro as well as to maintain the Machines in a good state of cleanliness. The Customer may be held responsible for any damage to the machine due to lack of maintenance. Particular attention must be paid to the cleaning of the machines with a milk system, which must be done daily.
6. Shipping and delivery conditions
6.1 Shipping time: The Products ordered by the Customer are shipped within 48 working hours from the confirmation and payment of the Order.
6.2 Delivery problem: Café Royal Pro cannot be held responsible for the impossibility of delivering the Products if the delivery address provided by the Client is not precise enough or if it is incorrect. If a package is returned or lost for non-reclamation or wrong address provided by the Customer, Café Royal Pro reserves the right to charge the Customer the cost of return and shipping, a flat rate of 30 € HT per package, as well as the possible cost of lost or damaged products.
6.3 Verification of the Products: In case of damage or error on the Products, the Customer must inform Café Royal Pro within 24 hours after the date of delivery by email to Café Royal Pro may, at its discretion, choose to reship the missing or damaged Products or to refund the price to the Customer.
6.4 Right of Withdrawal: The Customer has, subject to meeting the cumulative conditions referred to in Article L121-16-1, III of the French Consumer Code, a period of 14 days from the date of delivery to return at its expense the Products that do not suit him. For reasons of hygiene and safety, only Products returned in perfect condition, unused and properly protected in their original packaging so that Café Royal Pro is able to offer them for resale. Subject to the above, Café Royal Pro will reimburse the Customer for the cost of the returned Products.
6.5 Legal guarantees: The Customer has the legal guarantee of conformity (Articles L. 217-4 to L. 217-14 of the French Consumer Code) and the legal guarantee against hidden defects (Articles 1641 to 1649 of the French Civil Code).
7. Prices and VAT
7.1 Price changes: Royal Coffee Pro reserves the right to change the prices of the Products on existing Recurring Orders due to inflation of the price of raw materials.
7.2 VAT: The VAT in force in Metropolitan France will be applied automatically. For Products delivered or Services rendered outside of France but within the European Union, invoices will be issued without VAT provided that the Customer has provided a valid intra-community VAT number of a third country. The Customer may be held responsible for any invalid number.
8.1 Terms: All purchases made on the site are made by credit card, in the case of a recurring order the method of payment will be valid for all transactions (this can be changed directly by the customer on its dedicated space). Café Royal Pro reserves the right to grant a payment by SEPA mandate or bank transfer accompanied by additional evidence such as an extract of K-bis or a bank statement.
8.2 Deadlines and Penalties: Unless otherwise stated, invoices issued by Café Royal Pro are payable at the time of issuance, it being specified that the said invoices will be issued before shipment of Products. In accordance with Article L.441-6 of the Commercial Code, Café Royal Pro is entitled to claim interest on late payment calculated on the basis of the legal rate in force plus 3 points applicable from the date of payment due for any sum not paid by the due date as well as a flat fee for collection of 40 € without prejudice to a claim for actual costs. This indemnity will apply in particular in the event of resumption of a payment made by SEPA direct debit mandate without serious reason.
9. Protection of personal data
email@example.com Usage: The personal data that is collected from the Client is required to process the Sales Order and will be communicated to the company in charge of fulfilling the Sales Order. This information will be used by Café Royal Pro to adapt the services and products offered by Café Royal Pro to the client's needs.
9.2 Access and rectification: In accordance with the French law " Informatique et Libertés " n°78-17 of January 6, 1978, modified in 2004, the Client has the right to access, rectify and delete any personal information that concerns him/her. He can object to his data being transmitted to third parties by sending an e-mail to
10. Intellectual Property
The elements belonging to Café Royal Pro, such as the website, trademarks, images, sound clips and videos, texts, photos, logos, graphic charts, without this list being exhaustive, are the exclusive property of Café Royal Pro and are protected by copyright, trademarks or patents.
The computerized registers, kept on the servers of Café Royal Pro or on those of its hosts, will be considered, unless proven otherwise, as proof of communications, orders and payments between the parties, without prejudice to the possibility for the Client to prove otherwise by any legally recognized means.
Café Royal Pro shall not be held responsible for the non-fulfillment of its obligations due to unforeseen circumstances and/or force majeure or for causes beyond its control. Unless otherwise provided by law, the responsibility of Café Royal Pro is limited to the price of products or services sold. Café Royal Pro can not be held responsible for direct damage including immaterial or indirect that could result from improper use of products including when these products contain restrictions on use.
13. Applicable law
The present conditions are subject to French law. This applies to both substantive and formal rules. In the event of a dispute, the Commercial Court of Paris shall have exclusive jurisdiction.